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 Frequently Asked Questions

This Information Provided Is Direct From Corgi

Consumer

• What happens after a complaint form comes through?
  
• How long will it take before an inspector comes round after making a complaint?
• What is CORGI's address?
  
• I have had a company in to carry out gas work. My friend has told me the work does not look right.
  What should I do?
• Why doesn’t CORGI do anything about illegal gas workers?
• I have lost my notification certificate how can I get another one?
• My neighbours flue is too close to my property.  I wish to make a complaint and would like you to come
  out and inspect it.
• If I have a boiler fitted what documentation do I need from the installer?
  
  

Landlords

• In addition to the annual gas safety check of relevant appliances, does a Landlord also have to have
  each relevant appliance serviced?
• Can I ask tenants to be responsible for the duty to have their appliances checked on an annual basis?
• How do I know whether the gas installer is CORGI registered?
• What can a landlord do if he/she cannot get their gas appliances checked under Regulation 36 of the
  Gas Safety (Installation & Use) Regulations, due to unhelpful tenants?
• Which gas appliances within the rented accommodation should be checked?
• Could you let me know whether a Landlord requires a Gas Safety Certificate for a tenant if the gas
  system has just been installed to a new build property?
• What happens if an appliance fails the safety check?
• What happens if I don't maintain my tenants' gas appliances?